Support Services
Fanatical support
We are fanatical about the support our customers receive, they are our best advocates. We have an exceptional retention rate and regularly receive glowing references.
Our SLA backed maintenance contracts offer the greatest protection for your systems, however we can also support customers who prefer to take a more ad-hoc approach to supporting their systems.
Our maintenance contracts include a number of support elements ‘MACs’ where we will also perform routine changes to your systems. Should you require more complex changes or office moves our project teams will engage to scope the requirements and quote for the work.
Remote Support
Extera Assist is our remote support tool which allows us to guide you through making the changes you need to, or to make the necessary changes on your behalf, without charging for a site visit as some maintainers insist on, often saving you hundreds of pounds per call!
System Down – Or just need urgent help?
If you need urgent help then give us a call on 01295 220600 and we will get you working again as quickly as possible, no contract / commitment required.