Unified Communications
Seamless communication and collaboration, wherever you are, whatever the device. A competitive advantage for your business.
A true Unified Communications solution increases employee efficiency, agility and productivity whilst improving customer service through faster call resolution and reducing costs.
Our solutions simplify the integration of voice, video, instant messaging, presence, email, fax and contact centre applications allowing better communications throughout the entire organisation.
Whether on-premise or hosted our solutions will help your business communication more efficiently and increase productivity.
Collaboration
Enable your employees and customers to communicate securely and effectively with voice, instant messaging (IM), presence, voicemail with web collaboration, share some or all of your desktop, specific applications or documents, use virtual whiteboard, send messages and annotate shared content.
Unified Messaging
Enable your teams to access email, voice mail, and fax messages from a single inbox.
Provide your staff with a unified view of all their messages in the order they were received. This can remove confusion over when an email or a voicemail was received. Once a voicemail is deleted from your inbox the indicator on the phone will also be cleared saving time administering both devices.
Video Conferencing
Our video conferencing solutions remove the need for expensive business travel and allow decisions to be made efficiently, making staff more productive and allowing you to:
- Connect dispersed staff without travel
- Bring in experts for consultation or training
- Make presentations to vendors or customers
- Record the video conference for review/distribution
- Reduce costs
- Be more environmentally friendly
Mobility
Work anywhere with our mobility solutions, ensuring that your mobile workforce are as productive as though they were in the office.
- Occasional or full-time home worker
- Road warriors (mobile only)
- Laptop/Smartphone or web based applications
- Make calls from the office, send the right caller ID, not the mobile number
- Share presence in and out of office
- Flexible working
Cloud
Cost effective, flexible UC solutions delivered in the cloud providing cost effective, scalable solutions whatever your business.
- Hosted solutions for single user micro businesses to many 1000’s users PABX displacements.
- Reduces CAPEX allowing investment in other capital projects
- Flexible connectivity options
- Carrier grade availability SLA (99.95%) with service credits
- Choice of handsets
- Call centre features
- Call recording
- Computer integration
- No ‘maintenance contracts’
- No upgrades
- Carrier grade resilient solution
Industry: Insurance
Solution: Unified Communications / Contact Centre
“There was one outstanding solution: the Avaya IP Office Contact Center SE, put forward by Extera. It was an on-premise solution, which I felt more comfortable with than the cloud solutions we were also offered, both our IT and contact managers were positive about the features, I felt Extera was a company we could work well with, and the price was highly competitive.”
“They’re an excellent partner for us: they’re very attentive and responsive. I felt from the outset they were a company we could work well with, and they have definitely helped us get the most from the new Avaya solution.”
Steve Humphrey – Finance Director, CET UK
Read the full CET case study